Introduction: Our commitment to your privacy
What information do we collect?
ROYALE INSTITUTION must collect personal information as part of your application process for training. This information may be of a personal nature and can include details of educational background, employment history, and current employment status, and language, literacy and numeracy skills. The purpose of this information is to allow the staff of ROYALE INSTITUTION to develop effective training and assessment programs, according to the needs of each individual.
ROYALE INSTITUTION records all telephone conversations for the purposes of improving customer service. The information that is recorded is used to monitor training or coaching of staff who handle telephone calls.
Where there is a requirement for allowable adjustments for assessments, we may collect details of physical disability to allow us to conduct the assessment.
From time-to-time, we may also conduct surveys or other promotional specials, and gather additional information from the ROYALE INSTITUTION website in relation to these specials. The personal information gained during the enrolment process will not be used for marketing purposes.
What do we use this Information for?
Primarily, we use your information to provide you with the services available to you. The purpose of collecting personal information during the enrolment process is to allow the staff of ROYALE INSTITUTION to develop effective training and assessment programs, according to the needs of each individual. This will enable you to enroll and obtain your qualifications.
With whom do we share your information?
We will not sell, share, rent or otherwise provide personal information to others, including people in your workplace, spouses or parents, without your written consent.
ROYALE INSTITUTION will disclose personal information, when required to:
Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on ROYALE INSTITUTION
Fulfill a user’s order or request, in accordance with the process outlined below.
How do I obtain or release copies of my personal information?
To obtain or release your personal information, you must:
1. Notify the office administrator of ROYALE INSTITUTION in writing
2. The ROYALE INSTITUTION office administrator will confirm with the following people using the Authorization Form
2.1 Checks with the Managing Director for authorization of disclosure
2.2 Contacts the client requesting written consent
2.3 Provides the information if the first two points are achieved
Keeping in contact with fellow students
Training participants who wish to stay in contact with other training participants are advised to collect names and contact information in person at the time of the training as we do not pass on information about other students.